Customer Care Executive

A new Customer Care Executive role is open at Headsup Hr Solutions Private Limited, Cox Town, Bengaluru. Salary is up to ₹32,000/month. The team is filling 10 vacancies.

Employer’s description

Job Summarywe Are Looking For A Dynamic And Customer-Focused Professional To Handle International Client Processes And Ensure High-Quality Service Delivery. The Candidate Will Interact With Global Customers Through Voice, Email, Or Chat Support While Maintaining Process Efficiency And Customer Satisfaction.Key Responsibilitieshandle Internatio. Type : Inbound, Outbound, International, Domestic | Languages : English

Who can apply

• Ideal for freshers starting their career
• 12th Pass or equivalent
• Skills: Domestic, English, Inbound, International, Outbound
• Good English
• Freshers can apply
• Type: Inbound, Outbound, International, Domestic
• Languages: English
• Someone calm under pressure and customer-first

What you get

Salary: ₹22,000 – ₹32,000 per month, based on skills and experience.

Roles and responsibilities

Your main tasks will be to:

• Log every interaction and its outcome in the support system
• Follow call scripts and update customers on ticket status
• You will escalate complex cases to the right team within the SLA.
• Handle inbound and outbound customer calls, chats or emails
• Resolve queries and complaints with patience and accuracy
• Identify upsell opportunities where relevant

Job at a glance

• Job location: Cox Town, Bengaluru, Karnataka
• Work mode: Office-based
• Shift: 9:30 AM - 6:30 PM | Monday to Saturday
• Employment type: Full time
• Interview timings: 11:00 AM - 4:00 PM | Monday to Saturday
• Openings: 10

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