Customer Care Executive

Headsup HR Solutions Private Limited has an opening for a Customer Care Executive based in Cox Town, Bengaluru. The team is filling 10 vacancies. The pay goes up to ₹33,000/month.

In the employer’s words

Handle Outbound Or Inbound Calls To Interact With International Customers. Address Queries, Provide Product Or Service Information, And Resolve Issues Promptly. Adapt To Different Cultural Nuances And Maintain Professionalism In Communication. 1 - 2 Years Experience Compulsory. | Type : International, Outbound, Inbound, Sales, Domestic | Languages : English

Requirements

• 1–2 years of relevant experience
• 12th Pass or equivalent
• Skills: Domestic, English, Inbound, International, Outbound, Sales
• Good English
• 1 - 2 Years Experience Compulsory.
• Type: International, Outbound, Inbound, Sales, Domestic
• Languages: English

Day-to-day work

Your main tasks will be to:

• Identify upsell opportunities where relevant
• Follow call scripts and update customers on ticket status
• Handle inbound and outbound customer calls, chats or emails
• Resolve queries and complaints with patience and accuracy
• Escalate complex cases to the right team within the SLA
• You'll meet quality, call-handling and satisfaction targets.

Compensation

The salary for this role is ₹22,000 – ₹33,000 per month.

Position details

• Work location: Cox Town, Bengaluru, Karnataka
• Job type: Full time
• Timings: 9:30 AM - 6:30 PM | Monday to Saturday
• Work type: Work from office
• Interview timings: 11:00 AM - 4:00 PM | Monday to Saturday
• Openings: 10

Ready to start? Upload your resume and apply to Headsup HR Solutions Private Limited today.