Customer Care Executive

Join Headsup Hr Solutions Private Limited as a Customer Care Executive in Marathahalli, Bengaluru. The team is filling 10 vacancies. You can earn up to ₹25,000/month.

In the employer’s words

Key Responsibilitiescustomer Interaction: Responding Promptly To Inquiries Through Various Channels Like Phone, Email, Live Chat, Or Social Media.Issue Resolution: Acknowledging And Resolving Customer Complaints, Troubleshooting Problems, And Escalating Complex Cases To Supervisors When Necessary.Product Knowledge: Maintaining Up-To-Date Knowled. Type : Inbound, Outbound, Domestic | Languages : Hindi, English

Eligibility

• No prior experience needed — freshers can apply
• Minimum qualification: 12th Pass
• Good knowledge of Domestic, English, Hindi, Inbound and Outbound
• Good English
• Freshers can apply
• Type: Inbound, Outbound, Domestic
• Languages: Hindi, English

Pay and perks

Salary: ₹18,000 – ₹25,000 per month, based on skills and experience.

What you will do

• Handle inbound and outbound customer calls, chats or emails
• Meet quality, call-handling and satisfaction targets
• Log every interaction and its outcome in the support system
• Identify upsell opportunities where relevant
• Escalate complex cases to the right team within the SLA
• Follow call scripts and update customers on ticket status

Job details

• Work location: Marathahalli, Bengaluru, Karnataka
• Interview timings: 11:00 AM - 4:00 PM | Monday to Saturday
• Job type: Full time
• Work type: Work from office
• Openings: 10
• Shift: 9:30 AM - 6:30 PM | Monday to Saturday

Ready to start? Upload your resume and apply to Headsup Hr Solutions Private Limited today.