Relationship Manager

Looking for a Relationship Manager role in Lower Parel, Mumbai? Hem Decord is hiring now. Salary is up to ₹30,000/month.

Employer’s description

Build And Maintain Strong Relationships With Clients To Ensure Satisfaction And Retention. Provide Solutions To Client Challenges And Maximize Account Value. Monitor Account Performance And Prepare Regular Progress Reports For Stakeholders. More Than 2 Years Experience Compulsory.

What you get

You will be paid ₹25,000 – ₹30,000 per month.

What you will do

• Log every interaction and its outcome in the support system
• Escalate complex cases to the right team within the SLA
• Meet quality, call-handling and satisfaction targets.
• Handle inbound and outbound customer calls, chats or emails
• Follow call scripts and update customers on ticket status.
• Resolve queries and complaints with patience and accuracy

What we are looking for

• At least 2 years of relevant experience
• Education: Graduate
• Good knowledge of Hindi and English, Verbal communication, Active listening and Complaint handling
• Female Only
• Good English
• More Than 2 Years Experience Compulsory.
• A calm under pressure, patient attitude

Job at a glance

• Work location: Lower Parel, Mumbai, Maharashtra
• Interview timings: 11:00 AM - 4:00 PM | Monday to Saturday
• Vacancies: 1
• Timings: 10.00 AM - 7.00 PM | Monday to Saturday
• Work type: Work from office
• Job type: Full time

Apply today and take the next step in your career with Hem Decord.