Customer Care Executive

Looking for a Customer Care Executive role in Sector 21C - Faridabad, Delhi? Hex Business Innovations Llp is hiring now. Salary is up to ₹15,000/month. There are 2 open positions. No experience? You can still apply.

Employer’s description

Support The Handling Of Customer Questions Through Phone, Email, And Chat Channels. Acquire A Thorough Understanding Of The Companys Products, Services, And Support Protocols. Accurately Record And Escalate Customer Concerns When Necessary. Keep Customer Records Updated In The Support Erp System. Engage In Training Programs To Enhance Support Tech. Type : Inbound, Domestic | Languages : Hindi, English

What you will do

• Follow call scripts and update customers on ticket status
• Meet quality, call-handling and satisfaction targets
• Identify upsell opportunities where relevant
• Escalate complex cases to the right team within the SLA
• Log every interaction and its outcome in the support system
• Resolve queries and complaints with patience and accuracy

Who can apply

• No prior experience needed — freshers can apply
• Education: Graduate
• Good knowledge of Domestic, English, Hindi and Inbound
• Good English
• Freshers can apply
• Type: Inbound, Domestic
• Languages: Hindi, English
• A polite, customer-first attitude

Salary

You will be paid ₹12,000 – ₹15,000 per month.

Quick facts

• Work location: Sector 21C - Faridabad, Delhi, Delhi
• Employment type: Full time
• Work mode: On-site
• Interview timings: 11:00 AM - 4:00 PM | Monday to Saturday
• Vacancies: 2
• Timings: 9:30 AM - 6:30 PM | Monday to Saturday

Interested? Apply now on BetterJobs with your resume — Hex Business Innovations Llp reviews applications regularly.