Telecaller

Highway Towing Service is hiring a Telecaller in Panvel, Mumbai. Freshers can apply. The pay goes up to ₹12,000/month.

Note from the employer

Make Or Receive Calls To Assist Customers With Inquiries, Complaints, Or Purchases. Maintain Detailed Records Of Interactions And Escalate Unresolved Issues. Deliver Excellent Customer Service While Meeting Performance Metrics.

Skills and qualifications

• Ideal for freshers starting their career
• Minimum qualification: 12th Pass
• Comfortable with Verbal communication, Complaint handling, Active listening, Typing speed
• Basic English
• Freshers can apply
• Someone polite and patient

Salary

Compensation: ₹10,000 – ₹12,000 per month.

Roles and responsibilities

In this role, you will:

• Meet quality, call-handling and satisfaction targets
• Log every interaction and its outcome in the support system
• Escalate complex cases to the right team within the SLA
• You will identify upsell opportunities where relevant.
• Follow call scripts and update customers on ticket status

Position details

• Work location: Panvel, Mumbai, Maharashtra
• Employment type: Full time
• Interview: 11:00 AM - 4:00 PM | Monday to Saturday
• Work mode: Office-based
• Vacancies: 1
• Timings: 9:30 AM - 6:30 PM | Monday to Saturday

Click Apply to send your profile to Highway Towing Service. It takes less than a minute.