Team Leader (Tl)

Hinduja Global Solutions Limited wants to bring on a Team Leader (Tl) for its Juinagar, Mumbai team. The pay goes up to ₹45,000/month. There are 10 open positions.

Note from the employer

Lead And Motivate Teams To Achieve Operational Targets And Objectives. Manage Workflows, Assign Tasks, And Ensure Quality Standards Are Maintained. Analyze Performance Metrics And Implement Strategies To Improve Productivity. 1 - 2 Years Experience Compulsory. | Type : Domestic, Sales, Outbound, Mutual Funds | Languages : Hindi, English | Preferred Experience In : Real Estate

Candidate profile

• 1 to 2 years of experience in a similar role
• Education: 12th Pass
• Comfortable with Domestic, English, Hindi, Mutual Funds, Outbound, Real Estate, Sales
• Basic English
• 1 - 2 Years Experience Compulsory.
• Type: Domestic, Sales, Outbound, Mutual Funds
• Languages: Hindi, English
• Preferred Experience In: Real Estate
• You are calm under pressure and customer-first

What you get

Salary: ₹35,000 – ₹45,000 per month, based on skills and experience.

Key responsibilities

In this role, you will:

• Escalate complex cases to the right team within the SLA
• Log every interaction and its outcome in the support system
• Handle inbound and outbound customer calls, chats or emails
• Identify upsell opportunities where relevant
• Follow call scripts and update customers on ticket status

Job details

• Location: Juinagar, Mumbai, Maharashtra
• Work mode: On-site
• Vacancies: 10
• Interview timings: 11:00 AM - 4:00 PM | Monday to Saturday
• Shift: 9:30 AM - 6:30 PM | Monday to Saturday
• Employment type: Full time

If this job suits you, apply now — shortlisted candidates will be contacted by Hinduja Global Solutions Limited.