Customer Care Executive

Looking for a Customer Care Executive role in Alandur, Chennai? Hiranya Associates is hiring now. You can earn up to ₹28,000/month. Freshers can apply. 30 candidates will be hired for this role.

In the employer’s words

Handle Customer Calls, Emails, And/Or Chat Interactions. Understand Customer Requirements And Provide Appropriate Solutions.Resolve Customer Complaints Professionally And Within The Required Timeline .Maintain Accurate Records Of Customer Interactions. Follow Company Policies, Processes, And Quality Standards .Achieve Assigned Productivity, Quality. Type : Domestic | Languages : Tamil

Pay and perks

You will be paid ₹14,000 – ₹28,000 per month.

Candidate profile

• Open to freshers
• Minimum qualification: Tenth Pass
• Comfortable with Domestic, Tamil
• Female Only
• Basic English
• Freshers can apply
• Type: Domestic
• Languages: Tamil
• A calm under pressure, patient attitude

What the job involves

• Follow call scripts and update customers on ticket status
• You will resolve queries and complaints with patience and accuracy.
• Identify upsell opportunities where relevant
• Escalate complex cases to the right team within the SLA
• Log every interaction and its outcome in the support system
• You will handle inbound and outbound customer calls, chats or emails.

Job details

• Location: Alandur, Chennai, Tamil Nadu
• Openings: 30
• Employment type: Full time
• Timings: 9:30 AM - 6:00 PM | Monday to Saturday
• Interview timings: 11:00 AM - 4:00 PM | Monday to Saturday
• Work mode: Work from office

Apply today and take the next step in your career with Hiranya Associates.