Customer Care Associate (Non-Voice)

Hire My Assistants KPO LLP wants to bring on a Customer Care Associate (Non-Voice) for its Goregaon West, Mumbai team. There are 5 open positions. No experience? You can still apply. The pay goes up to ₹22,000/month.

Employer’s description

Manage Customer Interactions Via Chat Or Email, Resolving Queries Effectively. Provide Accurate Information, Troubleshoot Issues, And Ensure Customer Satisfaction. Document All Interactions And Escalate Unresolved Issues To The Appropriate Teams. No Sales And Calling. Freshers And Undergraduate Can Also Apply. Languages : English

Key responsibilities

• Resolve queries and complaints with patience and accuracy.
• Follow call scripts and update customers on ticket status
• You'll handle inbound and outbound customer calls, chats or emails.
• Identify upsell opportunities where relevant
• Log every interaction and its outcome in the support system

Candidate profile

• No prior experience needed — freshers can apply
• Education: 12th Pass
• Skills: English
• Male Only
• Good English
• Freshers can apply
• Languages: English
• A patient, calm under pressure attitude

Pay and perks

You will be paid ₹18,500 – ₹22,000 per month.

Quick facts

• Work location: Goregaon West, Mumbai, Maharashtra
• Work type: Work from office
• Employment type: Full time
• Working hours: Night Shift - 7:00 PM - 4:00 AM
• Vacancies: 5
• Interview timings: 11:00 AM - 4:00 PM | Monday to Saturday

Ready to start? Upload your resume and apply to Hire My Assistants KPO LLP today.