Customer Service Executive - (Night...

Hire My Assistants Kpo Llp has an opening for a Customer Service Executive - (Night... based in Goregaon West, Mumbai. The team is filling 5 vacancies. You can earn up to ₹25,000/month.

Employer’s description

Serve As The First Point Of Contact For Customers Via Email, Live Chat, And Social Media. Resolve Inquiries Efficiently, Provide Excellent Support, And Collaborate With Internal Teams To Ensure High Customer Satisfaction. Type : International | Languages : English

Eligibility

• Open to freshers
• Minimum qualification: 12th Pass
• Good knowledge of English and International
• Male Only
• Good English
• Freshers can apply
• Type: International
• Languages: English
• A calm under pressure, patient attitude

Salary

You will be paid ₹20,000 – ₹25,000 per month.

Key responsibilities

• Follow call scripts and update customers on ticket status
• Escalate complex cases to the right team within the SLA
• Meet quality, call-handling and satisfaction targets
• Resolve queries and complaints with patience and accuracy
• Log every interaction and its outcome in the support system
• Identify upsell opportunities where relevant.

Position details

• Job location: Goregaon West, Mumbai, Maharashtra
• Interview: 11:00 AM - 6:00 PM | Monday to Sunday
• Openings: 5
• Work mode: Office-based
• Timings: Night Shift - 6:30 PM - 3:30 AM
• Employment type: Full time

Ready to start? Upload your resume and apply to Hire My Assistants Kpo Llp today.