Customer Support Team Leader - Nigh...

Hire My Assistants KPO LLP is looking for a Customer Support Team Leader - Nigh... to join its team in Goregaon West, Mumbai. You can earn up to ₹30,000/month. 2 candidates will be hired for this role.

In the employer’s words

As A Customer Service Team Lead You Will Be Responsible For Supervising, Coaching, And Supporting Representatives To Deliver High-Quality Support, Drives Team Performance, Ensures Service Standards Are Met, Resolves Escalated Issues, And Collaborates With Internal Teams To Improve Customer Experience And Operational Efficiency. 1 - 2 Years Experience Compulsory. | Languages : English

Pay and perks

Salary: ₹25,000 – ₹30,000 per month, based on skills and experience.

What you will do

In this role, you will:

• Meet quality, call-handling and satisfaction targets.
• Identify upsell opportunities where relevant
• You will handle inbound and outbound customer calls, chats or emails.
• You will resolve queries and complaints with patience and accuracy.
• Escalate complex cases to the right team within the SLA.

Requirements

• 1–2 years of relevant experience
• Minimum qualification: 12th Pass
• Good knowledge of English
• Good English
• 1 - 2 Years Experience Compulsory.
• Languages: English
• Someone patient and customer-first

Job details

• Work location: Goregaon West, Mumbai, Maharashtra
• Work mode: Office-based
• Interview: 11:00 AM - 6:00 PM | Monday to Saturday
• Working hours: Night Shift: 7:00 PM - 4:00 AM // 10:30 PM - 7:30 AM
• Employment type: Full time
• Openings: 2

Apply today and take the next step in your career with Hire My Assistants KPO LLP.