Email Support Executive - Night Shi...

Join Hire My Assistants KPO LLP as an Email Support Executive - Night Shi... in Goregaon West, Mumbai. 4 candidates will be hired for this role. The pay goes up to ₹25,000/month.

In the employer’s words

As A Customer Support Representative, You Will Assist Customers Through Email, Live Chat, And Social Media Channels. Your Role Will Involve Resolving Customer Queries, Providing Timely Solutions, And Collaborating With Internal Teams To Handle Complex Issues While Ensuring A Positive Customer Experience. Type : International | Languages : English

Who can apply

• Open to freshers
• 12th Pass or equivalent
• Good knowledge of English and International
• Good English
• Freshers can apply
• Type: International
• Languages: English
• A customer-first, calm under pressure attitude

Salary

Salary: ₹18,000 – ₹25,000 per month, based on skills and experience.

What you will do

In this role, you will:

• Meet quality, call-handling and satisfaction targets
• Identify upsell opportunities where relevant
• You'll follow call scripts and update customers on ticket status.
• Escalate complex cases to the right team within the SLA
• Resolve queries and complaints with patience and accuracy
• Handle inbound and outbound customer calls, chats or emails

Job at a glance

• Location: Goregaon West, Mumbai, Maharashtra
• Interview: 11:00 AM - 6:00 PM | Monday to Saturday
• Job type: Full time
• Working hours: Night Shift -7:00 PM - 4:00 AM // 9:00 PM - 6:00 AM // 10:00 PM - 7:00 AM
• Openings: 4
• Work type: Office-based

If this job suits you, apply now — shortlisted candidates will be contacted by Hire My Assistants KPO LLP.