International Voice Process Agent

Hire My Assistants KPO LLP has an opening for an International Voice Process Agent based in Goregaon West, Mumbai. The pay goes up to ₹25,000/month. Freshers can apply. There are 2 open positions.

In the employer’s words

We Are Looking For A Dynamic And Customer-Focused Voice Process Executive To Join Our Support Team. The Role Involves Handling Inbound Calls With Customers, Addressing Their Queries, Resolving Complaints, And Providing Excellent Customer Service. The Ideal Candidate Will Have Strong Communication Skills, Be Able To Handle High-Pressure Situations. Type : International | Languages : English

What the job involves

Your main tasks will be to:

• Handle inbound and outbound customer calls, chats or emails.
• Follow call scripts and update customers on ticket status.
• Meet quality, call-handling and satisfaction targets
• Identify upsell opportunities where relevant
• Escalate complex cases to the right team within the SLA

Who can apply

• No prior experience needed — freshers can apply
• 12th Pass or equivalent
• Comfortable with English, International
• Male Only
• Good English
• Freshers can apply
• Type: International
• Languages: English
• Someone patient and calm under pressure

Compensation

Salary: ₹18,000 – ₹25,000 per month, based on skills and experience.

Position details

• Location: Goregaon West, Mumbai, Maharashtra
• Work mode: Work from office
• Job type: Full time
• Timings: Night Shift - 7:00 PM - 4:00 AM | Monday to Friday
• Interview timings: 11:00 AM - 6:00 PM | Monday to Saturday
• Openings: 2

Click Apply to send your profile to Hire My Assistants KPO LLP. It takes less than a minute.