International Voice Process Agent

Start your next role as an International Voice Process Agent with Hire My Assistants KPO LLP in Goregaon West, Mumbai. Salary is up to ₹25,000/month.

Employer’s description

We Are Looking For A Dynamic And Customer-Focused Voice Process Executive To Join Our Support Team. The Role Involves Handling Inbound Calls With Customers, Addressing Their Queries, Resolving Complaints, And Providing Excellent Customer Service. The Ideal Candidate Will Have Strong Communication Skills, Be Able To Handle High-Pressure Situations. Languages : English

Candidate profile

• Freshers are welcome to apply
• Minimum qualification: 12th Pass
• Comfortable with English
• Male Only
• Good English
• Freshers can apply
• Languages: English
• You are patient and customer-first

Key responsibilities

• You'll follow call scripts and update customers on ticket status.
• Escalate complex cases to the right team within the SLA
• Meet quality, call-handling and satisfaction targets
• Log every interaction and its outcome in the support system
• You'll handle inbound and outbound customer calls, chats or emails.

What you get

Compensation: ₹20,000 – ₹25,000 per month.

Job at a glance

• Work location: Goregaon West, Mumbai, Maharashtra
• Interview timings: 11:00 AM - 6:00 PM | Everyday
• Timings: 7:00 PM - 4:00 AM // Monday to Friday
• Vacancies: 1
• Work type: Work from office
• Job type: Full time

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