Usa Blended Process

Hire My Assistants KPO LLP is hiring an Usa Blended Process in Goregaon West, Mumbai. There are 4 open positions. The pay goes up to ₹25,000/month. Great for first-time job seekers.

Employer’s description

Voice Process Executive (Usa Process):Handle Inbound Customer Calls, Answer Queries, Resolve Complaints, And Provide Quality Customer Support. Requires Strong Communication Skills, Problem-Solving Ability, And The Capacity To Manage Calls Efficiently While Ensuring A Positive Customer Experience. Fixed Off On Saturdays & Sundays. Type : International, Inbound | Languages : English

Salary

Compensation: ₹20,000 – ₹25,000 per month.

What we are looking for

• Freshers are welcome to apply
• Minimum qualification: 12th Pass
• Good knowledge of English, Inbound and International
• Male Only
• Good English
• Freshers can apply
• Type: International, Inbound
• Languages: English
• A patient, customer-first attitude

What the job involves

In this role, you will:

• Identify upsell opportunities where relevant
• Follow call scripts and update customers on ticket status.
• Escalate complex cases to the right team within the SLA
• You will handle inbound and outbound customer calls, chats or emails.
• Resolve queries and complaints with patience and accuracy

Job at a glance

• Work location: Goregaon West, Mumbai, Maharashtra
• Job type: Full time
• Vacancies: 4
• Interview timings: 11:00 AM - 6:00 PM | Monday to Saturday
• Work mode: Office-based
• Shift: Night Shift Timing - 7:00 PM - 4:00 AM // Monday to Friday.

If this job suits you, apply now — shortlisted candidates will be contacted by Hire My Assistants KPO LLP.