Voice Process (Blended) - Night Shi...

Hire My Assistants Kpo Llp has an opening for a Voice Process (Blended) - Night Shi... based in Goregaon West, Mumbai. You can earn up to ₹25,000/month. The team is filling 2 vacancies. No experience? You can still apply.

Employer’s description

We'Re Looking For Customer-Focused Professionals To Handle Inbound Customer Calls, Resolve Queries And Complaints, And Deliver Excellent Service. Candidates Should Have Strong Communication Skills, Problem-Solving Ability, And The Confidence To Work In A Fast-Paced Environment While Ensuring A Positive Customer Experience. Type : International, Inbound | Languages : English

Salary and benefits

Salary: ₹20,000 – ₹25,000 per month, based on skills and experience.

What the job involves

Here is what a typical day looks like:

• Escalate complex cases to the right team within the SLA
• Log every interaction and its outcome in the support system
• You'll identify upsell opportunities where relevant.
• Resolve queries and complaints with patience and accuracy.
• Meet quality, call-handling and satisfaction targets.
• Follow call scripts and update customers on ticket status

Eligibility

• No prior experience needed — freshers can apply
• 12th Pass or equivalent
• Skills: English, Inbound, International
• Male Only
• Good English
• Freshers can apply
• Type: International, Inbound
• Languages: English

Position details

• Location: Goregaon West, Mumbai, Maharashtra
• Employment type: Full time
• Working hours: Night Shift - 7:00 PM - 4:00 AM
• Interview timings: 11:00 AM - 6:00 PM | Monday to Sunday
• Work type: On-site
• Vacancies: 2

Interested? Apply now on BetterJobs with your resume — Hire My Assistants Kpo Llp reviews applications regularly.