Store Telecaller

Hiring plus wants to bring on a Store Telecaller for its Thane West, Mumbai team. You can earn up to ₹20,000/month. The team is filling 2 vacancies.

In the employer’s words

Telecalling At Big Store . 1 - 2 Years Experience Compulsory. | Type : Outbound, Inbound, Domestic | Languages : Marathi, Hindi, English

Candidate profile

• 1–2 years of relevant experience
• Education: 12th Pass
• Comfortable with Domestic, English, Hindi, Inbound, Marathi, Outbound
• Female Only
• Good English
• 1 - 2 Years Experience Compulsory.
• Type: Outbound, Inbound, Domestic
• Languages: Marathi, Hindi, English
• Someone calm under pressure and patient

Compensation

The salary for this role is ₹18,000 – ₹20,000 per month.

What the job involves

In this role, you will:

• Log every interaction and its outcome in the support system
• You'll identify upsell opportunities where relevant.
• Meet quality, call-handling and satisfaction targets
• Follow call scripts and update customers on ticket status
• Resolve queries and complaints with patience and accuracy.
• Escalate complex cases to the right team within the SLA

Quick facts

• Job location: Thane West, Mumbai, Maharashtra
• Job type: Full time
• Openings: 2
• Shift: 9:30 AM - 6:30 PM | Monday to Saturday
• Work type: Office-based
• Interview: 11:00 AM - 4:00 PM | Monday to Saturday

Interested? Apply now on BetterJobs with your resume — Hiring plus reviews applications regularly.