Telecaller

Start your next role as a Telecaller with Home'z World in Grant Road, Mumbai. No experience? You can still apply. Salary is up to ₹25,000/month. There are 3 open positions.

In the employer’s words

Make Or Receive Calls To Assist Customers With Inquiries, Complaints, Or Purchases. Maintain Detailed Records Of Interactions And Escalate Unresolved Issues. Deliver Excellent Customer Service While Meeting Performance Metrics.

Skills and qualifications

• Ideal for freshers starting their career
• 12th Pass or equivalent
• Skills: Complaint handling, Verbal communication, Hindi and English, Active listening
• Female Only
• Basic English
• Freshers can apply
• A patient, calm under pressure attitude

Key responsibilities

Your main tasks will be to:

• Log every interaction and its outcome in the support system
• Follow call scripts and update customers on ticket status
• Resolve queries and complaints with patience and accuracy
• Escalate complex cases to the right team within the SLA
• Meet quality, call-handling and satisfaction targets
• Identify upsell opportunities where relevant

What you get

Compensation: ₹20,000 – ₹25,000 per month.

Quick facts

• Location: Grant Road, Mumbai, Maharashtra
• Vacancies: 3
• Timings: 9:30 AM - 6:30 PM | Monday to Saturday
• Interview timings: 11:00 AM - 4:00 PM | Monday to Saturday
• Employment type: Full time
• Work type: Work from office

Interested? Apply now on BetterJobs with your resume — Home'z World reviews applications regularly.