Operation Manager

Start your next role as an Operation Manager with Hooray Entertainment Llp in Bhiwandi, Mumbai. There are 5 open positions. The pay goes up to ₹50,000/month.

Note from the employer

Oversee Operations In Game Zone And Event Spaces To Deliver Excellent Service. Manage Staffs, Coordinate Budgets And Ensure Compliance With Standards. Implement Strategies To Improve Guest Satisfaction And Business Performance. 1 - 2 Years Experience Compulsory.

What the job involves

In this role, you will:

• Follow call scripts and update customers on ticket status
• You will log every interaction and its outcome in the support system.
• You will handle inbound and outbound customer calls, chats or emails.
• Resolve queries and complaints with patience and accuracy
• You will meet quality, call-handling and satisfaction targets.
• Identify upsell opportunities where relevant

Pay and perks

You will be paid ₹30,000 – ₹50,000 per month.

Who can apply

• 1–2 years of relevant experience
• Minimum qualification: 12th Pass
• Skills: CRM tools, Hindi and English, Complaint handling, Typing speed
• Basic English
• 1 - 2 Years Experience Compulsory.
• A calm under pressure, customer-first attitude

Job at a glance

• Work location: Bhiwandi, Mumbai, Maharashtra
• Interview timings: 11:00 AM - 4:00 PM | Monday to Saturday
• Openings: 5
• Employment type: Full time
• Work mode: Office-based
• Timings: 9:30 AM - 6:30 PM | Monday to Saturday

Interested? Apply now on BetterJobs with your resume — Hooray Entertainment Llp reviews applications regularly.