Customer Care Manager

A new Customer Care Manager role is open at House of Nature Pvt. Ltd., Odhav, Ahmedabad. Salary is up to ₹24,000/month.

In the employer’s words

We Have 800+ Customers And 30+ Delivery Riders. Customer Representative Job: 1. Daily Orders Update 2. New Leads Convert And Order Placement 3. Follow-Up On New Customer 4. Payment Follow Up & Update In System 5. Daily Morning Call Attend And Evening Order Update By Company Mobile6. Marketing Msg From Excel. More Than 2 Years Experience Compulsory. | Languages : Gujarati, Hindi, English

What the job involves

Here is what a typical day looks like:

• Resolve queries and complaints with patience and accuracy
• Escalate complex cases to the right team within the SLA
• You'll meet quality, call-handling and satisfaction targets.
• You will identify upsell opportunities where relevant.
• Follow call scripts and update customers on ticket status.

Compensation

You will be paid ₹20,000 – ₹24,000 per month.

Eligibility

• At least 2 years of relevant experience
• Education: 12th Pass
• Good knowledge of English, Gujarati and Hindi
• Female Only
• Basic English
• More Than 2 Years Experience Compulsory.
• Languages: Gujarati, Hindi, English
• You are customer-first and patient

Quick facts

• Job location: Odhav, Ahmedabad, Gujarat
• Working hours: 10:00 AM - 6:00 PM | Monday to Saturday
• Interview: 11:00 AM - 4:00 PM | Monday to Saturday
• Work mode: On-site
• Openings: 1
• Job type: Full time

Interested? Apply now on BetterJobs with your resume — House of Nature Pvt. Ltd. reviews applications regularly.