Customer Care Executive

A new Customer Care Executive role is open at Human Capital Solutions, Jayanagar, Bengaluru. You can earn up to ₹16,000/month. There are 5 open positions. Great for first-time job seekers.

Note from the employer

For Hathway Broadband Internet Services. Type : Outbound, Domestic, Inbound | Languages : English, Kannada

Roles and responsibilities

In this role, you will:

• Follow call scripts and update customers on ticket status.
• Resolve queries and complaints with patience and accuracy
• Handle inbound and outbound customer calls, chats or emails
• Escalate complex cases to the right team within the SLA
• You will meet quality, call-handling and satisfaction targets.
• Log every interaction and its outcome in the support system

Requirements

• Freshers are welcome to apply
• Minimum qualification: 12th Pass
• Good knowledge of Domestic, English, Inbound, Kannada and Outbound
• Basic English
• Freshers can apply
• Type: Outbound, Domestic, Inbound
• Languages: English, Kannada
• A polite, calm under pressure attitude

Pay and perks

The salary for this role is ₹14,000 – ₹16,000 per month.

Job at a glance

• Work location: Jayanagar, Bengaluru, Karnataka
• Interview timings: 11:00 am - 4:00pm | Monday to Saturday
• Working hours: 09:30 am - 6:30pm | Monday to Saturday
• Openings: 5
• Job type: Full time
• Work mode: Work from office

Ready to start? Upload your resume and apply to Human Capital Solutions today.