Telecaller

Hype Marketing Agency has an opening for a Telecaller based in Nerul, Mumbai. You can earn up to ₹20,000/month.

Employer’s description

Make Or Receive Calls To Assist Customers With Inquiries, Complaints, Or Purchases. Maintain Detailed Records Of Interactions And Escalate Unresolved Issues. Deliver Excellent Customer Service While Meeting Performance Metrics. 1 - 2 Years Experience Compulsory.

Key responsibilities

As a Telecaller, your work will include:

• Meet quality, call-handling and satisfaction targets
• Follow call scripts and update customers on ticket status
• Log every interaction and its outcome in the support system.
• Handle inbound and outbound customer calls, chats or emails
• Resolve queries and complaints with patience and accuracy
• Identify upsell opportunities where relevant

Who can apply

• 1–2 years of relevant experience
• Minimum qualification: Graduate
• Skills: Typing speed, Hindi and English, CRM tools, Verbal communication
• Female Only
• Basic English
• 1 - 2 Years Experience Compulsory.
• You are patient and customer-first

Pay and perks

Salary: ₹15,000 – ₹20,000 per month, based on skills and experience.

Position details

• Work location: Nerul, Mumbai, Maharashtra
• Work type: Work from office
• Job type: Full time
• Interview timings: 11:00 AM - 4:00 PM | Monday to Saturday
• Working hours: 9:30 AM - 6:30 PM | Monday to Saturday
• Vacancies: 1

Ready to start? Upload your resume and apply to Hype Marketing Agency today.