Associate Bpo Executive

Join Hytone Merchants PVT LTD as an Associate Bpo Executive in Salt Lake, Kolkata. Salary is up to ₹20,000/month. The team is filling 30 vacancies.

Note from the employer

Manage And Oversee Day-To-Day Banking Transactions And Back-Office Activities. Ensure Compliance With Regulatory Standards And Optimize Workflows For Efficiency. Collaborate With Teams To Streamline Operational Processes And Improve Customer Service. 1 - 2 Years Experience Compulsory.

Candidate profile

• 1 to 2 years of experience in a similar role
• 12th Pass or equivalent
• Skills: Complaint handling, Verbal communication, Active listening, CRM tools
• No English required
• 1 - 2 Years Experience Compulsory.

Your responsibilities

• Identify upsell opportunities where relevant.
• Follow call scripts and update customers on ticket status
• You will handle inbound and outbound customer calls, chats or emails.
• Escalate complex cases to the right team within the SLA

Salary and benefits

Compensation: ₹14,000 – ₹20,000 per month.

Job details

• Location: Salt Lake, Kolkata, West Bengal
• Job type: Full time
• Work mode: Office-based
• Interview: 11:00 AM - 4:00 PM | Monday to Friday
• Vacancies: 30
• Timings: 9:00 AM - 6:30 PM

If this job suits you, apply now — shortlisted candidates will be contacted by Hytone Merchants PVT LTD.