Senior Telecaller

I Tech Computer Institute is looking for a Senior Telecaller to join its team in Nerul, Mumbai. Great for first-time job seekers. 2 candidates will be hired for this role. Salary is up to ₹20,000/month.

Employer’s description

We Are Looking For A Confident And Enthusiastic Telecaller To Connect With Potential Customers, Provide Information About Our Courses/Services, And Schedule Appointments For The Counseling Team. This Role Does Not Have Sales Targets. The Focus Is On Quality Communication, Lead Follow-Up, And Customer Engagement. Languages : Marathi, Hindi, English

Salary

You will be paid ₹13,000 – ₹20,000 per month.

Requirements

• Open to freshers
• Education: 12th Pass
• Skills: English, Hindi, Marathi
• Female Only
• Basic English
• Freshers can apply
• Languages: Marathi, Hindi, English
• You are patient and customer-first

Key responsibilities

• Log every interaction and its outcome in the support system
• Escalate complex cases to the right team within the SLA
• Identify upsell opportunities where relevant
• Handle inbound and outbound customer calls, chats or emails
• You'll resolve queries and complaints with patience and accuracy.
• You'll follow call scripts and update customers on ticket status.

Job details

• Job location: Nerul, Mumbai, Maharashtra
• Working hours: 10.00 AM - 7.00 PM | Monday to Saturday
• Interview: 11:00 AM - 4:00 PM | Monday to Saturday
• Work type: Office-based
• Employment type: Full time
• Vacancies: 2

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