Customer Retention Executive - Voic...

Looking for a Customer Retention Executive - Voic... role in Vashi, Mumbai? Icici Lombard General Insurance Co Ltd is hiring now. There are 18 open positions. The pay goes up to ₹12,000/month. Freshers can apply.

In the employer’s words

Vertical: Retention Designation: Customer Retention Manager (Crm) Process: 100% Voice | Outbound Calling Job Responsibilities: Make Outbound Calls To Existing Customers Renew Insurance Policies Of Existing Customers Shifts: 9:00Am 6:30Pm & 10:00Am To 7:30Pm 5Days Working2 Rotational Week Off Salary Package: Fresher: 12,500 (In-Hand) Experience 18K. Type : Domestic, Outbound, Sales

Pay and perks

Compensation: ₹11,000 – ₹12,000 per month.

What you will do

Your main tasks will be to:

• You will log every interaction and its outcome in the support system.
• Follow call scripts and update customers on ticket status
• Meet quality, call-handling and satisfaction targets
• Identify upsell opportunities where relevant
• Handle inbound and outbound customer calls, chats or emails
• Escalate complex cases to the right team within the SLA

Requirements

• No prior experience needed — freshers can apply
• Graduate or equivalent
• Comfortable with Domestic, Outbound, Sales
• Good English
• Freshers can apply
• Type: Domestic, Outbound, Sales
• Someone patient and polite

Quick facts

• Job location: Vashi, Mumbai, Maharashtra
• Interview timings: 10:30 AM - 6:00 PM | Monday to Saturday
• Openings: 18
• Work type: Work from office
• Timings: 9:30 AM - 6:30 PM | Monday to Saturday
• Employment type: Full time

Apply today and take the next step in your career with Icici Lombard General Insurance Co Ltd.