Customer Retention Executive - Voic...

Looking for a Customer Retention Executive - Voic... role in Vashi, Mumbai? Icici Lombard General Insurance Co Ltd is hiring now. Salary is up to ₹18,000/month. 10 candidates will be hired for this role.

In the employer’s words

Key Responsibilities: Make Outbound Calls To Existing Customers Renew Insurance Policies Of Existing Customers Explain Policy Benefits, Renewal Offers, And Coverage Details Convince Customers And Close Renewals Effectively Achieve Renewal And Retention Targets Update Customer Details And Renewal Status Accurately. Type : Outbound, Domestic | Languages : Hindi, English

Pay and perks

Salary: ₹13,000 – ₹18,000 per month, based on skills and experience.

Requirements

• Open to freshers
• 12th Pass or equivalent
• Good knowledge of Domestic, English, Hindi and Outbound
• Good English
• Freshers can apply
• Type: Outbound, Domestic
• Languages: Hindi, English

What the job involves

As a Customer Retention Executive - Voic..., your work will include:

• Log every interaction and its outcome in the support system
• Resolve queries and complaints with patience and accuracy
• Follow call scripts and update customers on ticket status
• Handle inbound and outbound customer calls, chats or emails

Job at a glance

• Work location: Vashi, Mumbai, Maharashtra
• Vacancies: 10
• Work type: Office-based
• Job type: Full time
• Interview timings: 11:00 AM - 4:00 PM | Monday to Saturday
• Working hours: 10:00 AM - 7:30 PM | Monday to Saturday

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