Customer Retention Executive - Voic...

Looking for a Customer Retention Executive - Voic... role in Vashi, Mumbai? Icici Lombard General Insurance Co Ltd is hiring now. 30 candidates will be hired for this role. No experience? You can still apply. Salary is up to ₹18,000/month.

In the employer’s words

Key Responsibilitieshandle Outbound/Inbound Calls For Policy Renewal And Retentionconvince Customers To Renew Policies By Explaining Benefits, Add-Ons, And Offersaddress Customer Queries, Complaints, And Objections Effectivelymaintain High Renewal Conversion Rates And Minimize Policy Lapsecross-Sell And Up-Sell Relevant Insurance Products. Type : Outbound, Sales, Domestic | Languages : English, Hindi

What we are looking for

• Open to freshers
• Minimum qualification: Graduate
• Good knowledge of Domestic, English, Hindi, Outbound and Sales
• Good English
• Freshers can apply
• Type: Outbound, Sales, Domestic
• Languages: English, Hindi
• You are calm under pressure and patient

Pay and perks

Salary: ₹13,000 – ₹18,000 per month, based on skills and experience.

Key responsibilities

• Follow call scripts and update customers on ticket status
• Handle inbound and outbound customer calls, chats or emails
• Log every interaction and its outcome in the support system
• You will escalate complex cases to the right team within the SLA.
• You will meet quality, call-handling and satisfaction targets.
• You will resolve queries and complaints with patience and accuracy.

Quick facts

• Work location: Vashi, Mumbai, Maharashtra
• Interview: 11:00 AM - 4:00 PM | Monday to Saturday
• Job type: Full time
• Timings: 9:30 AM - 7PM | Monday to Saturday
• Work type: On-site
• Vacancies: 30

If this job suits you, apply now — shortlisted candidates will be contacted by Icici Lombard General Insurance Co Ltd.