Customer Retention Executive - Voic...

Icici Lombard General Insurance Co Ltd wants to bring on a Customer Retention Executive - Voic... for its Malad, Mumbai team. The team is filling 8 vacancies. Salary is up to ₹18,000/month.

Note from the employer

Make Outbound Calls To Existing Customers Renew Insurance Policies Of Existing Customers Explain Policy Benefits, Renewal Offers And Coverage Details Convince Customers And Close Renewals Effectively Achieve Renewal And Retention Targets Update Customer Details And Renewal Status Accurately. Type : Outbound, Sales | Languages : Hindi, English

What you will do

• You will log every interaction and its outcome in the support system.
• You'll follow call scripts and update customers on ticket status.
• You'll identify upsell opportunities where relevant.
• Handle inbound and outbound customer calls, chats or emails
• Escalate complex cases to the right team within the SLA
• Resolve queries and complaints with patience and accuracy.

What you get

The salary for this role is ₹13,000 – ₹18,000 per month.

What we are looking for

• Freshers are welcome to apply
• Education: 12th Pass
• Skills: English, Hindi, Outbound, Sales
• Basic English
• Freshers can apply
• Type: Outbound, Sales
• Languages: Hindi, English
• A customer-first, patient attitude

Job at a glance

• Work location: Malad, Mumbai, Maharashtra
• Shift: 10:0 AM - 7:30 PM | Monday to Saturday
• Employment type: Full time
• Openings: 8
• Interview timings: 11:00 AM - 4:00 PM | Monday to Saturday
• Work mode: On-site

Interested? Apply now on BetterJobs with your resume — Icici Lombard General Insurance Co Ltd reviews applications regularly.