Customer Retention Manager - Teleca...

Start your next role as a Customer Retention Manager - Teleca... with Icici Lombard General Insurance Co Ltd in Sanpada, Mumbai. The team is filling 18 vacancies. The pay goes up to ₹19,000/month.

Employer’s description

Mega Interview Drive! Role - Customer Retention Manager Process - 100% Voice | Outbound Calling Company - Icici Lombard Location - Vashi, Navi Mumbai (Opp. Vashi Railway Station) Job Responsibilities:I)Make Outbound Calls To Existing Customers Ii)Renew Insurance Policies Of Existing Customers Preferred Candidate Profile:Minimum 12Th Is Mandatory. Type : Outbound, Sales | Languages : English, Hindi

Compensation

The salary for this role is ₹12,000 – ₹19,000 per month.

What you will do

As a Customer Retention Manager - Teleca..., your work will include:

• Meet quality, call-handling and satisfaction targets
• Log every interaction and its outcome in the support system
• Escalate complex cases to the right team within the SLA
• Handle inbound and outbound customer calls, chats or emails
• You'll resolve queries and complaints with patience and accuracy.
• Follow call scripts and update customers on ticket status

Requirements

• Freshers are welcome to apply
• 12th Pass or equivalent
• Skills: English, Hindi, Outbound, Sales
• Basic English
• Freshers can apply
• Type: Outbound, Sales
• Languages: English, Hindi
• Someone customer-first and calm under pressure

Position details

• Job location: Sanpada, Mumbai, Maharashtra
• Interview: 11:00 AM - 4:00 PM | Monday to Saturday
• Work type: On-site
• Employment type: Full time
• Shift: 10:00 AM - 7:30 PM | 6 Days working and Fixed Sunday week off
• Vacancies: 18

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