Customer Service Manager - Telecall...

Join Icici Lombard General Insurance Co Ltd as a Customer Service Manager - Telecall... in Mankhurd, Mumbai. There are 15 open positions. You can earn up to ₹30,000/month.

In the employer’s words

Mega Interview Drive!! Role - Customer Service Manager Company - Icici Lombard On Roll Opportunity Location - Vashi Navi Mumbai(Opp. Vashi Station) Process - 100% Voice | Inbound Calling Job Responsibilities: I)Handle Customer Queries And Concerns Over Calls Requirements : I)Graduation Mandatory Ii)Excellent English Iii)Age - 19-32 Yrs. Type : Inbound | Languages : Hindi, English

Roles and responsibilities

• Follow call scripts and update customers on ticket status.
• Meet quality, call-handling and satisfaction targets
• Identify upsell opportunities where relevant
• Resolve queries and complaints with patience and accuracy

Salary

Compensation: ₹16,000 – ₹30,000 per month.

Candidate profile

• No prior experience needed — freshers can apply
• Education: Graduate
• Skills: English, Hindi, Inbound
• Good English
• Freshers can apply
• Type: Inbound
• Languages: Hindi, English
• You are calm under pressure and polite

Position details

• Location: Mankhurd, Mumbai, Maharashtra
• Job type: Full time
• Interview timings: 11:00 AM - 4:00 PM | Monday to Saturday
• Work type: On-site
• Vacancies: 15
• Shift: Male: 9.5 hrs. shift between 7:00 AM - 12:30 AM | Female: 9.5 hrs. shift between 7:00 AM - 8:30 PM 5 days working | 2 da

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