Inbound Customer Service Advisor

Icici Lombard General Insurance Co Ltd is looking for an Inbound Customer Service Advisor to join its team in Vashi, Mumbai. There are 30 open positions. The pay goes up to ₹30,000/month.

Note from the employer

Handle Outbound Or Inbound Calls To Interact With International Customers. Address Queries, Provide Product Or Service Information, And Resolve Issues Promptly. Adapt To Different Cultural Nuances And Maintain Professionalism In Communication. 1 - 2 Years Experience Compulsory. | Languages : Hindi, English

Compensation

You will be paid ₹16,000 – ₹30,000 per month.

Key responsibilities

• Follow call scripts and update customers on ticket status.
• You'll meet quality, call-handling and satisfaction targets.
• Resolve queries and complaints with patience and accuracy
• Handle inbound and outbound customer calls, chats or emails
• Escalate complex cases to the right team within the SLA
• Identify upsell opportunities where relevant

Who can apply

• 1 to 2 years of experience in a similar role
• Minimum qualification: Graduate
• Comfortable with English, Hindi
• Good English
• 1 - 2 Years Experience Compulsory.
• Languages: Hindi, English
• You are calm under pressure and patient

Quick facts

• Job location: Vashi, Mumbai, Maharashtra
• Openings: 30
• Working hours: 9.5 hours 5 days working
• Job type: Full time
• Interview timings: 11:00 AM - 4:00 PM | Monday to Saturday
• Work type: Office-based

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