Inbound Customer Service Advisor

Icici Lombard General Insurance Co Ltd has an opening for an Inbound Customer Service Advisor based in Vashi, Mumbai. The team is filling 30 vacancies. Salary is up to ₹30,000/month.

Employer’s description

Hiring Now: Customer Relationship Manager (Crm) Voice Process Start Your Career With A Leading Organization! Role Highlights Handle Inbound Customer Calls Resolve Queries & Provide Best Solutions Deliver Excellent Customer Experience Salary Fresher: 16,000 (In-Hand) | Ctc 2.5 Lpa Experienced: Up To 30,000 (In-Hand) | Ctc. 1 - 2 Years Experience Compulsory. | Type : Inbound, Domestic | Languages : Tamil, Telugu, Hindi, English | Preferred Experience In : Real Estate

What you get

The salary for this role is ₹16,000 – ₹30,000 per month.

What we are looking for

• 1 to 2 years of experience in a similar role
• Graduate or equivalent
• Comfortable with Domestic, English, Hindi, Inbound, Real Estate, Tamil, Telugu
• Female Only
• Good English
• 1 - 2 Years Experience Compulsory.
• Type: Inbound, Domestic
• Languages: Tamil, Telugu, Hindi, English
• Preferred Experience In: Real Estate

What you will do

As an Inbound Customer Service Advisor, your work will include:

• Log every interaction and its outcome in the support system
• Identify upsell opportunities where relevant.
• Follow call scripts and update customers on ticket status
• Meet quality, call-handling and satisfaction targets
• Handle inbound and outbound customer calls, chats or emails
• Escalate complex cases to the right team within the SLA

Quick facts

• Work location: Vashi, Mumbai, Maharashtra
• Vacancies: 30
• Work mode: On-site
• Shift: 9:30 AM - 7 PM | Monday to Saturday
• Employment type: Full time
• Interview timings: 11:00 AM - 4:00 PM | Monday to Saturday

Interested? Apply now on BetterJobs with your resume — Icici Lombard General Insurance Co Ltd reviews applications regularly.