Senior Telesales Officer

Icici Lombard General Insurance Co Ltd wants to bring on a Senior Telesales Officer for its Vashi, Mumbai team. The pay goes up to ₹20,000/month. There are 20 open positions.

Employer’s description

Average Communication Skills In Hindi And English- Good Thought Process And Convincing Power- Knowledge Of Insurance. 1 - 2 Years Experience Compulsory. | Type : Sales, Outbound | Languages : Hindi, English

Salary and benefits

Compensation: ₹18,000 – ₹20,000 per month.

Day-to-day work

• Resolve queries and complaints with patience and accuracy
• Meet quality, call-handling and satisfaction targets
• Handle inbound and outbound customer calls, chats or emails
• Follow call scripts and update customers on ticket status
• Escalate complex cases to the right team within the SLA.

Eligibility

• 1–2 years of relevant experience
• 12th Pass or equivalent
• Comfortable with English, Hindi, Outbound, Sales
• Basic English
• 1 - 2 Years Experience Compulsory.
• Type: Sales, Outbound
• Languages: Hindi, English
• A polite, customer-first attitude

Job at a glance

• Job location: Vashi, Mumbai, Maharashtra
• Interview: 11:00 AM - 4:00 PM | Monday to Saturday
• Work type: Office-based
• Job type: Full time
• Shift: 10:00 AM - 7:00 PM | Monday to Saturday
• Vacancies: 20

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