Tele Caller

Icici Lombard General Insurance Co Ltd is looking for a Tele Caller to join its team in Vashi, Mumbai. The team is filling 7 vacancies. Salary is up to ₹23,000/month.

Note from the employer

Make Outbound Calls To Existing Customersoutbound Salesgood Communication Skills.Insurance Sales.Voice Processupdate Customer Details And Renewal Status Accurately. 1 - 2 Years Experience Compulsory. | Type : Domestic, Outbound | Languages : Hindi, English

Pay and perks

Salary: ₹15,000 – ₹23,000 per month, based on skills and experience.

Eligibility

• 1–2 years of relevant experience
• 12th Pass or equivalent
• Comfortable with Domestic, English, Hindi, Outbound
• Good English
• 1 - 2 Years Experience Compulsory.
• Type: Domestic, Outbound
• Languages: Hindi, English
• A polite, calm under pressure attitude

What you will do

Your main tasks will be to:

• Escalate complex cases to the right team within the SLA
• Identify upsell opportunities where relevant
• You'll handle inbound and outbound customer calls, chats or emails.
• You will follow call scripts and update customers on ticket status.
• Meet quality, call-handling and satisfaction targets
• Log every interaction and its outcome in the support system

Job details

• Work location: Vashi, Mumbai, Maharashtra
• Working hours: 9:30 AM - 6:30 PM | Monday to Saturday
• Job type: Full time
• Vacancies: 7
• Work mode: Work from office
• Interview timings: 11:00 AM - 4:00 PM | Monday to Saturday

Ready to start? Upload your resume and apply to Icici Lombard General Insurance Co Ltd today.