Telesales Executive

Icici Lombard General Insurance Co Ltd is looking for a Telesales Executive to join its team in Vashi, Mumbai. Salary is up to ₹23,000/month. There are 10 open positions.

Employer’s description

Designation: Customer Relationship Executive Process: 100% Voice | Outbound Calling Relevant Experience Letter Is Mandatory Graduation Mandatory Minimum 6 Months & Above Experience In Outbound Sales Rotational Shifts: 9:30 Am 7:00 Pm (Any 9.5 Hrs. Shift) 5 Days Working Salary Package: Experienced: Up To 27,000 (In-Hand) | Ctc: 3.7 Lpa. 1 - 2 Years Experience Compulsory. | Languages : English

Candidate profile

• 1 to 2 years of experience in a similar role
• Education: Graduate
• Comfortable with English
• Good English
• 1 - 2 Years Experience Compulsory.
• Languages: English
• You are customer-first and calm under pressure

Compensation

Salary: ₹18,000 – ₹23,000 per month, based on skills and experience.

Your responsibilities

As a Telesales Executive, your work will include:

• You will escalate complex cases to the right team within the SLA.
• Identify upsell opportunities where relevant
• Follow call scripts and update customers on ticket status
• Log every interaction and its outcome in the support system
• Resolve queries and complaints with patience and accuracy
• Handle inbound and outbound customer calls, chats or emails

Position details

• Job location: Vashi, Mumbai, Maharashtra
• Shift: 9:30AM - 6:30 PM | Monday to Saturday
• Openings: 10
• Job type: Full time
• Work mode: On-site
• Interview: 11:00 AM - 4:00 PM | Monday to Saturday

If this job suits you, apply now — shortlisted candidates will be contacted by Icici Lombard General Insurance Co Ltd.