Voice & Non-Voice Call Center Agent

Icici Lombard General Insurance Co Ltd wants to bring on a Voice & Non-Voice Call Center Agent for its Vashi, Mumbai team. The team is filling 30 vacancies. You can earn up to ₹18,000/month.

Employer’s description

Contact Existing Customers Regarding Policy Renewal Explain Renewal Details And Assist Customers With The Process Maintain Proper Customer Communication Achieve Assigned Renewal Targets. 1 - 2 Years Experience Compulsory. | Languages : Hindi

What we are looking for

• 1–2 years of relevant experience
• Education: 12th Pass
• Good knowledge of Hindi
• Basic English
• 1 - 2 Years Experience Compulsory.
• Languages: Hindi
• A polite, calm under pressure attitude

Your responsibilities

• Handle inbound and outbound customer calls, chats or emails
• Log every interaction and its outcome in the support system
• Resolve queries and complaints with patience and accuracy
• Follow call scripts and update customers on ticket status

Salary

The salary for this role is ₹13,000 – ₹18,000 per month.

Position details

• Job location: Vashi, Mumbai, Maharashtra
• Shift: 9:30 AM - 6:30 PM | Monday to Saturday
• Work mode: Work from office
• Employment type: Full time
• Interview: 11:00 AM - 4:00 PM | Monday to Saturday
• Openings: 30

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