Voice & Non-Voice Call Center Agent

Icici Lombard General Insurance Co Ltd wants to bring on a Voice & Non-Voice Call Center Agent for its Vashi, Mumbai team. The team is filling 30 vacancies. The pay goes up to ₹27,000/month.

Note from the employer

Need Good English Communication Minimum 6 Month Experience In Sales Graduation Mandatory . 1 - 2 Years Experience Compulsory. | Type : Sales | Languages : English, Hindi

Key responsibilities

In this role, you will:

• Meet quality, call-handling and satisfaction targets
• Resolve queries and complaints with patience and accuracy
• Follow call scripts and update customers on ticket status
• You'll log every interaction and its outcome in the support system.
• Identify upsell opportunities where relevant

Eligibility

• 1 to 2 years of experience in a similar role
• Education: Graduate
• Good knowledge of English, Hindi and Sales
• Female Only
• Basic English
• Good English
• 1 - 2 Years Experience Compulsory.
• Type: Sales
• Languages: English, Hindi
• A calm under pressure, polite attitude

What you get

You will be paid ₹16,000 – ₹27,000 per month.

Position details

• Job location: Vashi, Mumbai, Maharashtra
• Openings: 30
• Employment type: Full time
• Shift: 9:30 AM - 6:30 PM | Monday to Saturday
• Interview: 11:00 AM - 4:00 PM | Monday to Saturday
• Work type: Work from office

Ready to start? Upload your resume and apply to Icici Lombard General Insurance Co Ltd today.