Key Account Executive

Idenitive Infotech wants to bring on a Key Account Executive for its Mira Road East, Mumbai team. Freshers can apply. The pay goes up to ₹20,000/month. There are 3 open positions.

Employer’s description

Building And Maintaining Strong, Long-Lasting Client Relationshipsdeveloping A Thorough Understanding Of Key Customer Needs And Requirementsnegotiating Contracts And Closing Agreements To Maximize Profitsdeveloping Trusted Advisor Relationships With Key Accounts, Customer Stakeholders And Executive Sponsorsensuring The Timely And Successful Del.

Candidate profile

• Open to freshers
• Education: 12th Pass
• Skills: Complaint handling, Active listening, CRM tools, Hindi and English
• Basic English
• Freshers can apply
• Someone patient and calm under pressure

Key responsibilities

• You'll escalate complex cases to the right team within the SLA.
• Meet quality, call-handling and satisfaction targets
• Log every interaction and its outcome in the support system
• Identify upsell opportunities where relevant
• Resolve queries and complaints with patience and accuracy
• Follow call scripts and update customers on ticket status

Compensation

You will be paid ₹17,000 – ₹20,000 per month.

Position details

• Job location: Mira Road East, Mumbai, Maharashtra
• Interview timings: 11:00 AM - 5:00 PM | Monday to Saturday
• Timings: 10:00 AM - 7:00 PM | Monday to Saturday
• Work type: On-site
• Employment type: Full time
• Openings: 3

Apply today and take the next step in your career with Idenitive Infotech.