Customer Representative

Join iJobz Consultancy as a Customer Representative in Sanpada, Mumbai. There are 3 open positions. You can earn up to ₹18,000/month.

In the employer’s words

Handle Inbound And Outbound Customer Calls Professionally Resolve Customer Queries, Complaints, And Requests Efficiently Provide Accurate Information About Products And Services Maintain Records Of Customer Interactions And Update Systems Regularly Follow Up With Customers To Ensure Query Resolution And Satisfaction Meet Daily/Week. Type : Outbound, Inbound

Skills and qualifications

• Open to freshers
• Education: Graduate
• Comfortable with Inbound, Outbound
• Good English
• Freshers can apply
• Type: Outbound, Inbound
• A patient, polite attitude

Pay and perks

Compensation: ₹15,000 – ₹18,000 per month.

What you will do

• You will meet quality, call-handling and satisfaction targets.
• Resolve queries and complaints with patience and accuracy.
• You'll handle inbound and outbound customer calls, chats or emails.
• Log every interaction and its outcome in the support system
• Identify upsell opportunities where relevant
• Escalate complex cases to the right team within the SLA

Job at a glance

• Work location: Sanpada, Mumbai, Maharashtra
• Employment type: Full time
• Interview: 11:00 AM - 4:00 PM | Monday to Saturday
• Work mode: Office-based
• Openings: 3
• Timings: 9:30 AM - 6:30 PM | Monday to Saturday

Ready to start? Upload your resume and apply to iJobz Consultancy today.