Customer Care Associate (Cca)

A new Customer Care Associate (Cca) role is open at Ileads Auxiliary Services Private Limited, Dalanwala, Dehradun. The team is filling 30 vacancies. You can earn up to ₹18,000/month.

Employer’s description

We Are Hiring For Cce For Renowned Processe Like Traya. Candidates Must Have 6+ Months Experience And Good Communication Skills. 1 - 2 Years Experience Compulsory. | Type : Inbound | Languages : English

Eligibility

• 1–2 years of relevant experience
• Minimum qualification: 12th Pass
• Good knowledge of English and Inbound
• Good English
• 1 - 2 Years Experience Compulsory.
• Type: Inbound
• Languages: English
• Someone calm under pressure and customer-first

Your responsibilities

• Log every interaction and its outcome in the support system
• Resolve queries and complaints with patience and accuracy
• Identify upsell opportunities where relevant
• Follow call scripts and update customers on ticket status
• Meet quality, call-handling and satisfaction targets

Salary

Salary: ₹15,000 – ₹18,000 per month, based on skills and experience.

Quick facts

• Location: Dalanwala, Dehradun, Uttarakhand
• Openings: 30
• Shift: 9:30 AM - 6:30 PM | Monday to Saturday
• Work mode: Work from office
• Interview: 11:00 AM - 4:00 PM | Monday to Saturday
• Job type: Full time

Ready to start? Upload your resume and apply to Ileads Auxiliary Services Private Limited today.