Customer Care Executive

Looking for a Customer Care Executive role in Sector 18 - Gurgaon, Delhi? Ileads Auxiliary Services Private Limited is hiring now. 20 candidates will be hired for this role. The pay goes up to ₹18,000/month. Freshers can apply.

In the employer’s words

Resolve Customer Issues Promptly And Professionally Provide Product/Service Information And Support. Mainta Customer Records And Follow Up On Cases. Ensu High Customer Satisfaction And Retention. Escala Complex Issues To Relevant Teams. Requiremen: Good Communication Skills, Patience, Basic Computer Knowledge, 12Th/Graduate Preferred.Skills: Active. Languages : Hindi, English

Salary and benefits

The salary for this role is ₹15,000 – ₹18,000 per month.

Key responsibilities

As a Customer Care Executive, your work will include:

• Resolve queries and complaints with patience and accuracy
• Meet quality, call-handling and satisfaction targets
• You will identify upsell opportunities where relevant.
• Follow call scripts and update customers on ticket status
• Log every interaction and its outcome in the support system
• Escalate complex cases to the right team within the SLA

What we are looking for

• Open to freshers
• 12th Pass or equivalent
• Comfortable with English, Hindi
• Basic English
• Freshers can apply
• Languages: Hindi, English

Job details

• Work location: Sector 18 - Gurgaon, Delhi, Delhi
• Vacancies: 20
• Work type: Office-based
• Working hours: 9:30 AM - 6:30 PM | Monday to Saturday
• Interview timings: 11:00 AM - 4:00 PM | Monday to Saturday
• Employment type: Full time

If this job suits you, apply now — shortlisted candidates will be contacted by Ileads Auxiliary Services Private Limited.