Customer Care Executive

A new Customer Care Executive role is open at Ileads Auxiliary Services Private Limited, Sector 20 - Gurgaon, Delhi. The team is filling 10 vacancies. The pay goes up to ₹24,000/month.

Employer’s description

We Are Seeking A Customer Support Telecalling Executive To Manage Voice-Based Communication With Merchants And Provide Assistance Related To Payment Technologies, Qr Code Solutions, Digital Payments, And Financial Products. The Ideal Candidate Should Possess Excellent English Communication Skills, Strong Customer Service Abilities, And A Problem-So. 1 - 2 Years Experience Compulsory. | Type : Inbound | Languages : Hindi, English

Salary and benefits

Salary: ₹20,000 – ₹24,000 per month, based on skills and experience.

Skills and qualifications

• 1 to 2 years of experience in a similar role
• Minimum qualification: 12th Pass
• Good knowledge of English, Hindi and Inbound
• Good English
• 1 - 2 Years Experience Compulsory.
• Type: Inbound
• Languages: Hindi, English
• A customer-first, polite attitude

What you will do

In this role, you will:

• Escalate complex cases to the right team within the SLA
• Meet quality, call-handling and satisfaction targets
• Log every interaction and its outcome in the support system
• Follow call scripts and update customers on ticket status
• Identify upsell opportunities where relevant

Position details

• Job location: Sector 20 - Gurgaon, Delhi, Delhi
• Vacancies: 10
• Shift: 9:30 AM - 6:30 PM | Monday to Saturday
• Work type: Work from office
• Job type: Full time
• Interview timings: 10:00 AM - 4:00 PM | Monday to Saturday

If this job suits you, apply now — shortlisted candidates will be contacted by Ileads Auxiliary Services Private Limited.