Customer Care Executive

Start your next role as a Customer Care Executive with Imaga Trade And Crafts Pvt Ltd in Sanjay Colony Okhla Industrial Area, Delhi. Salary is up to ₹22,000/month. The team is filling 2 vacancies.

In the employer’s words

We Are Hiring A Client Servicing Executive. Responsibilities Include Handling B2B Clients, Making 150+ Calls And Follow-Ups Daily, Managing Crm, Preparing Excel Reports, Coordinating With The Team, And Resolving Client Issues. Candidates Should Have Strong Communication, Convincing, Problem-Solving, And Client-Handling Skills. 1 - 2 Years Experience Compulsory. | Type : Outbound, Inbound, Domestic | Languages : Hindi, English

Pay and perks

You will be paid ₹16,000 – ₹22,000 per month.

Your responsibilities

• Meet quality, call-handling and satisfaction targets
• You will escalate complex cases to the right team within the SLA.
• Log every interaction and its outcome in the support system
• Identify upsell opportunities where relevant
• Handle inbound and outbound customer calls, chats or emails
• Resolve queries and complaints with patience and accuracy

Requirements

• 1 to 2 years of experience in a similar role
• 12th Pass or equivalent
• Comfortable with Domestic, English, Hindi, Inbound, Outbound
• Good English
• 1 - 2 Years Experience Compulsory.
• Type: Outbound, Inbound, Domestic
• Languages: Hindi, English
• You are calm under pressure and customer-first

Job at a glance

• Job location: Sanjay Colony Okhla Industrial Area, Delhi, Delhi
• Job type: Full time
• Work mode: On-site
• Vacancies: 2
• Interview: 11:00 AM - 6:00 PM | Monday to Saturday
• Timings: 10:00 AM - 7:00 PM | Monday to Saturday

Interested? Apply now on BetterJobs with your resume — Imaga Trade And Crafts Pvt Ltd reviews applications regularly.