International Voice Process Agent

A new International Voice Process Agent role is open at Impact Guru Technology Ventures Private Limited, Andheri East, Mumbai. The team is filling 15 vacancies. Salary is up to ₹45,000/month.

Note from the employer

Key Responsibilities:Make Outbound Calls To Assigned Leads And Explain The Gem Donation Program.Convert Prospective Donors Into Monthly Subscribers/Donors.Build And Maintain Strong Relationships With Donors.Follow Up Regularly To Maximize Conversions And Retention.Address Donor Queries And Provide A Positive Experience.Maintain Accurate Record. 1 - 2 Years Experience Compulsory. | Type : International, Outbound, Sales, Domestic | Languages : English

What the job involves

In this role, you will:

• Resolve queries and complaints with patience and accuracy
• Handle inbound and outbound customer calls, chats or emails.
• Identify upsell opportunities where relevant
• Follow call scripts and update customers on ticket status
• You will log every interaction and its outcome in the support system.
• You'll meet quality, call-handling and satisfaction targets.

What you get

You will be paid ₹25,000 – ₹45,000 per month.

What we are looking for

• 1 to 2 years of experience in a similar role
• Minimum qualification: 12th Pass
• Good knowledge of Domestic, English, International, Outbound and Sales
• Good English
• 1 - 2 Years Experience Compulsory.
• Type: International, Outbound, Sales, Domestic
• Languages: English

Job at a glance

• Job location: Andheri East, Mumbai, Maharashtra
• Vacancies: 15
• Interview: TELEPHONIC INTERVIEW | Monday to Saturday
• Work type: Office-based
• Timings: 9:00 PM - 6:00 AM | Monday to Saturday
• Job type: Full time

Apply today and take the next step in your career with Impact Guru Technology Ventures Private Limited.