Shift Incharge

Imperia Operations wants to bring on a Shift Incharge for its Panvel East, Mumbai team. The pay goes up to ₹25,000/month. There are 3 open positions.

In the employer’s words

Lead And Motivate Teams To Achieve Operational Targets And Objectives. Manage Workflows, Assign Tasks, And Ensure Quality Standards Are Maintained. Analyze Performance Metrics And Implement Strategies To Improve Productivity. 1 - 2 Years Experience Compulsory. | Languages : Marathi, Hindi, English

Day-to-day work

• Meet quality, call-handling and satisfaction targets
• Escalate complex cases to the right team within the SLA
• Log every interaction and its outcome in the support system
• Identify upsell opportunities where relevant
• Resolve queries and complaints with patience and accuracy

Skills and qualifications

• 1–2 years of relevant experience
• 12th Pass or equivalent
• Comfortable with English, Hindi, Marathi
• Basic English
• 1 - 2 Years Experience Compulsory.
• Languages: Marathi, Hindi, English
• Someone calm under pressure and patient

Compensation

Salary: ₹25,000 per month, based on skills and experience.

Position details

• Job location: Panvel East, Mumbai, Maharashtra
• Vacancies: 3
• Work mode: Office-based
• Working hours: Shift 1 : 7:30 AM - 4:30 PM | Shift 2 : 3:30 PM - 12:30 AM | Shift 3(Night) : 11:30 PM - 8:30 AM | Monday to Sunday (1 D
• Interview timings: 9:00 AM - 8:00 PM | Monday to Saturday
• Job type: Full time

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