Technical Support Specialist

Impressive Star Softwares Private Limited (Impressive Star Softwares Pvt. Ltd.) is hiring a Technical Support Specialist in remote. Freshers can apply. The team is filling 2 vacancies. The pay goes up to ₹25,000/month.

In the employer’s words

Handle Customer Queries Via Phone, Email, Remote Access, And Whatsapp. Provide Troubleshooting And Support For Tally And Other Software Products. Install, Configure, And Update Software As Required. Identify Recurring Issues And Share Insights With The Team For Improvement.

Key responsibilities

• You will log every interaction and its outcome in the support system.
• Resolve queries and complaints with patience and accuracy
• Meet quality, call-handling and satisfaction targets
• Follow call scripts and update customers on ticket status
• Identify upsell opportunities where relevant

Skills and qualifications

• Open to freshers
• Minimum qualification: Graduate
• Good knowledge of Complaint handling, Active listening, CRM tools and Hindi and English
• Male Only
• Good English
• Freshers can apply
• A customer-first, polite attitude

Pay and perks

Compensation: ₹18,000 – ₹25,000 per month.

Job at a glance

• Job location: remote
• Employment type: Full time
• Interview timings: 10:00 AM - 1:00 PM | Monday to Saturday
• Timings: 9:30 AM - 6:30 PM | Monday to Saturday
• Work mode: Fully remote
• Openings: 2

Interested? Apply now on BetterJobs with your resume — Impressive Star Softwares Private Limited (Impressive Star Softwares Pvt. Ltd.) reviews applications regularly.