Team Leader

Indiana Bearings Pvt Ltd is hiring a Team Leader in Ghatkoper West, Mumbai. You can earn up to ₹25,000/month.

Note from the employer

Lead And Motivate Teams To Achieve Operational Targets And Objectives. Manage Workflows, Assign Tasks, And Ensure Quality Standards Are Maintained. Analyze Performance Metrics And Implement Strategies To Improve Productivity. More Than 2 Years Experience Compulsory. | Languages : Marathi, Hindi, English

Your responsibilities

Here is what a typical day looks like:

• Escalate complex cases to the right team within the SLA
• Follow call scripts and update customers on ticket status
• You will meet quality, call-handling and satisfaction targets.
• You'll log every interaction and its outcome in the support system.
• Resolve queries and complaints with patience and accuracy
• Identify upsell opportunities where relevant

Pay and perks

You will be paid ₹15,000 – ₹25,000 per month.

Skills and qualifications

• At least 2 years of relevant experience
• 12th Pass or equivalent
• Skills: English, Hindi, Marathi
• Female Only
• No English required
• More Than 2 Years Experience Compulsory.
• Languages: Marathi, Hindi, English
• A patient, customer-first attitude

Job details

• Job location: Ghatkoper West, Mumbai, Maharashtra
• Vacancies: 1
• Job type: Full time
• Interview timings: 11:00 AM - 4:00 PM | Monday to Saturday
• Work type: Work from office
• Shift: 10:00 AM - 6:00 PM | Monday to Saturday

If this job suits you, apply now — shortlisted candidates will be contacted by Indiana Bearings Pvt Ltd.