Customer Care Associate

IndianOil wants to bring on a Customer Care Associate for its Devanahalli, Bengaluru team. No experience? You can still apply. You can earn up to ₹11,000/month.

Note from the employer

Build And Maintain Strong Relationships With Clients To Ensure Satisfaction And Retention. Provide Solutions To Client Challenges And Maximize Account Value. Monitor Account Performance And Prepare Regular Progress Reports For Stakeholders.

Compensation

Compensation: ₹10,000 – ₹11,000 per month.

Requirements

• Open to freshers
• Minimum qualification: 12th Pass
• Skills: Typing speed, Complaint handling, Active listening, Verbal communication
• Basic English
• Freshers can apply
• You are patient and calm under pressure

Key responsibilities

• Handle inbound and outbound customer calls, chats or emails.
• Log every interaction and its outcome in the support system
• You will meet quality, call-handling and satisfaction targets.
• You will identify upsell opportunities where relevant.
• You will escalate complex cases to the right team within the SLA.
• Resolve queries and complaints with patience and accuracy.

Job at a glance

• Location: Devanahalli, Bengaluru, Karnataka
• Work mode: Work from office
• Openings: 1
• Job type: Full time
• Working hours: 9:30 AM - 6:30 PM | Monday to Saturday
• Interview timings: 11:00 AM - 4:00 PM | Monday to Saturday

Ready to start? Upload your resume and apply to IndianOil today.