Customer Retention Executive - Voic...

IndoHR Services is hiring a Customer Retention Executive - Voic... in Andheri East, Mumbai. You can earn up to ₹22,000/month. There are 30 open positions.

Employer’s description

Manage Customer Interactions Via Call ,Chat Or Email, Resolving Queries Effectively. Provide Accurate Information, Troubleshoot Issues, And Ensure Customer Satisfaction. Document All Interactions And Escalate Unresolved Issues To The Appropriate Teams. 1 - 2 Years Experience Compulsory. | Type : Inbound, Outbound, International, Sales | Languages : English

Eligibility

• 1 to 2 years of experience in a similar role
• Graduate or equivalent
• Skills: English, Inbound, International, Outbound, Sales
• Good English
• 1 - 2 Years Experience Compulsory.
• Type: Inbound, Outbound, International, Sales
• Languages: English
• Someone patient and customer-first

Your responsibilities

In this role, you will:

• Escalate complex cases to the right team within the SLA
• Identify upsell opportunities where relevant
• Follow call scripts and update customers on ticket status
• You'll meet quality, call-handling and satisfaction targets.
• Log every interaction and its outcome in the support system

Compensation

Salary: ₹19,000 – ₹22,000 per month, based on skills and experience.

Position details

• Job location: Andheri East, Mumbai, Maharashtra
• Openings: 30
• Timings: 9:30 AM - 6:30 PM | Monday to Saturday
• Work mode: Work from office
• Job type: Full time
• Interview: 11:00 AM - 4:00 PM | Monday to Saturday

Interested? Apply now on BetterJobs with your resume — IndoHR Services reviews applications regularly.