Email Support Executive

Looking for an Email Support Executive role in Andheri East, Mumbai? Indohr Services is hiring now. The pay goes up to ₹27,000/month. 30 candidates will be hired for this role.

Employer’s description

Manage Customer Interactions Via Chat Or Email, Resolving Queries Effectivel Minimum 1 Years Or Experience In Banking Secotor. Salary: For 1Yr Exp : 23K For 24Months Exp: 25K For 37 Months Exp: 27K In-Hand Work: Handle Customer Queries And Complaints Over Emails & Ensure Resolution. Handle Escalations Related To Cibil Issues With Excellent Coms. 1 - 2 Years Experience Compulsory. | Type : International, Mutual Funds | Languages : English | Preferred Experience In : Real Estate

Your responsibilities

In this role, you will:

• You will escalate complex cases to the right team within the SLA.
• You will identify upsell opportunities where relevant.
• Log every interaction and its outcome in the support system
• Handle inbound and outbound customer calls, chats or emails
• Meet quality, call-handling and satisfaction targets
• Follow call scripts and update customers on ticket status

Salary and benefits

You will be paid ₹23,000 – ₹27,000 per month.

Eligibility

• 1–2 years of relevant experience
• Education: Graduate
• Skills: English, International, Mutual Funds, Real Estate
• Good English
• 1 - 2 Years Experience Compulsory.
• Type: International, Mutual Funds
• Languages: English
• Preferred Experience In: Real Estate
• You are calm under pressure and polite

Job at a glance

• Location: Andheri East, Mumbai, Maharashtra
• Shift: 9:30 AM - 6:30 PM | Monday to Saturday
• Work type: Work from office
• Vacancies: 30
• Interview: 11:00 AM - 4:00 PM | Monday to Saturday
• Job type: Full time

If this job suits you, apply now — shortlisted candidates will be contacted by Indohr Services.